1. How to request deletion
You can request deletion of your Hostylia login in any of these ways:
- In the Hostylia Android app: Profile (or Account & Security) → Delete account, then follow the prompts.
- Email team@hostylia.com from the same phone or email used to sign in. Include your full name, role (student / parent / warden / staff), and the mobile number on the account.
We will verify that the request comes from the account holder (or a parent / guardian for a minor) before acting.
2. What we delete
After verification we delete or anonymise authentication credentials and profile data we control as a platform operator. Hostel operators (our customers) remain the data controllers for occupancy, fee, and attendance records they legally must retain. Those records may be retained or anonymised according to the operator's statutory obligations (for example tax and hostel registers in India).
See the Privacy Policy for subprocessors (including Razorpay for payments and MSG91 for SMS OTPs) and retention.
3. Timing
We aim to complete verified deletion requests within 30 days, unless a longer period is required by law or by an ongoing dispute (for example unpaid invoices that the hostel operator must keep).
4. Hostel operators
If your data was uploaded by a hostel or PG using Hostylia, you may also need to contact that operator. We will support them in fulfilling a valid erasure request.
5. Contact
Grievance officer and company details: